Brother Printer is Offline

Brother Printer Support USA provides the best assistance, whenever you need. Brother printer customer service is readily available to help its customers 24/7. Brother Printer stands out among all the brands available in the market and we do not need to tell you why. However, sometimes it can start acting up, thus hampering your work. Sometimes it might be possible that your Brother printer won’t turn on or Brother printer says offline. In case the status of the printer is offline or paused, do not panic. Try the troubleshooting guide given below to resolve the issue before contacting Brother printer customer service for Brother printer says offline error.

Follow the suggestions below to check whether you are able to fix the issue on your own before contacting the Brother printer customer service USA.

Step 1: In case the screen of the printer is blank, it might be possible that the power is off. Check the power button of the printer. If Brother printer won’t turn on, check whether the power sockets and switches are properly functioning or not. (Note: If Brother printer cannot be switched on, then it is a hardware issue).

Step 2:  Check the printer’s LCD to see if there are any error messages such as “Ink/Toner Empty”. If such a case, troubleshoot it with Brother printer toner replacement or Brother printer toner reset.

Step 3: Now see whether the printer is properly connected to the PC or not. In case you are using USB cable, ensure that it is connected to the computer as well as the printer. You can also try to directly connect the printer to the computer. 

Step 4: In the case of the ethernet cable, you need to be sure that it is connected to both router/switch/hub and printer. Properly connecting a Brother printer to wifi is important. If you are using a wireless connection, then you can try printing the network configuration page in order to check the IP address.

Step 5: If your operating system is Windows, then ensure that Brother printer is set as the default option. Meanwhile, in case of macOS, make sure that the correct Printer Driver is being used for the machine.

Step 6: Windows users need to visit the printer’s folder to confirm that there is a tick-mark on Brother Printer’s icon. 

For those using Windows 8 or the latest versions, here’s what you need to do:

  1. Go to the Control Panel
  2. Tap on Hardware and Sound and then go to Devices and Printers option.
  3. If you can’t see a tick-mark on Brother Printer icon, then right-click and set it as a default option.

Step 7: Windows users also need to delete all the print jobs. Those who are using Windows 7 or later versions, you need to right-click on Brother Printer’s icon, then go to “See what’s printing”. After that tap on the “Printer” option and finally click on “Cancel All Documents”. 

Step 8: You can also check the status of your printer in the “Devices and Printers” option. In case the status shows “offline”, then remove the check-mark from “Use Printer Offline” option.

Step 9: If Windows users see a copy of Brother Printer’s icon in the devices and printers section, then select the printer driver that is working.


If none of the above tips have been resolved your Brother Printer Says Offline issue and you fear that there’s a bigger problem than what it seems, feel free to contact us for further Brother Printer Support.  We assure you that experts at  Brother printer customer service will resolve the issue while you relax in your home.